At Zoomtopia this year I connected with Ted Yoshikawa, Head of Product, Contact Center, Zoom to talk about what AI federation means to its customers.
What Does AI Federation Mean?
AI federation refers to the collaboration of multiple AI models from different platform vendors. The aim is to leverage collective intelligence for improved performance, insights, or functionalities. In terms of benefits to enterprises, generative AI federation offers a strategic edge by enabling access to a broader range of large language models (LLMs). This approach leads to a much broader range of AI capabilities, after all not all AI’s are born the same.
The Multi-Provider Strategy
In the ever-evolving landscape of AI, businesses are increasingly adopting a multi-provider strategy. Ted emphasized the importance of diversification, especially when dealing with compliance issues like HIPAA in healthcare. The approach is akin to a traditional Health Information Exchange (HIE), ensuring that if one provider is down, others can still keep the system running.
"We're still in the experimental phase of AI” says Yoshikawa
The Importance of Reliability
Choosing the wrong provider can lead to customer churn, a disastrous outcome for any business, we just need to remember what happened with chatbots in the early days. Reliability and security are paramount, making the selection of AI partners a critical business decision for tech leaders.
