NICE Interactions Live was one of the biggest customer experience virtual events of the year. Not only because they wrote that it was in the press release they sent over, but it actually was. And here's why. Held on September 15-16, the free event was a star-studded one full of surprises.
Academy Award-winning actor, philanthropist, and author of the upcoming book Greenlights, Matthew McConaughey, was a keynote speaker. McConaughey shared his passion to reinvent himself. Emmy Award-winning TV personality Martha Stewart, also took the virtual stage, talking to attendees about the empire she's built over an expansive career. Attendees had lots of material to choose from, as there were over seven tracks and more than 50
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Barak Eilam[/caption]
sessions focusing on industry best practices. Also, there were several notable analyst firms in attendance including McGee Smith, Forrester, DMG Consulting, Aberdeen, Everest Group, and Saddletree Research. They focused on providing an overview of the CX industry's status quo, including trends. They even offered guidance on maintaining CX excellence during the COVID-19 period.
There were several awards presented for customer service excellence. In total, there were sixteen award winners across five categories. Each of them - recognized at the company's first-ever virtual conference. Winners come from a spectrum of backgrounds including financial services, healthcare, insurance, retail, telecommunications, utilities, etc. They are as follows:
- Best Cloud Implementation, Farmers Insurance, HireRight, Trupanion
- Best Business Impact, Banco BMG, Northwestern Mutual, Teleflora
- Best Customer Experience, KeyBank, Michigan Department of State Information Center, Valvoline
- Best Employee Engagement, Sallie Mae, TD Bank, Vera Bradley
- Rookie of the Year, LPL Financial, PSCU, US Bank, Wine Country Gift Baskets
"Innovation is the critical path to success both in dynamic times as well as in measured ones. These organizations define what it means to be CX Agile in ensuring exceptional experiences even as market conditions evolve, and we're proud to celebrate them," Barak Eilam, CEO, NICE shared with onlookers.
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