Westcon-Comstor, a leading solution provider, recently signed a new agreement to carry the Servion "ServCloud-hosted" Contact-Centre-as-a-Service solution, available through the BlueSky marketplace. The BlueSky marketplace is an exciting new cloud and service management solution that includes analytics, a new marketplace, and various other resources to assist partners in the promotion and growth of their cloud-based businesses.
Powered through Cisco Systems' Hosted solution for Collaboration, "ServCloud" is predicted to bring scalability, security, and enhanced customer experience to the masses. It's currently the only enterprise-grade CCaaS that offers end-to-end capabilities for its customers across multi-channel and voice interactions.
The Rise of Cloud-Based Contact Centre Solutions
Currently, cloud-based contact centre solutions are expected to see a rise of around 23.6% annually, reaching a market value of around $15.67 billion by the end of 2021, and providing solution companies with plenty of room for growth, and a high-demand solution to deliver to their customers.
The delivery of the new Servion ServCloud should allowed Comstor solution providers to provide a new and recurring service for revenue to the high-growth market with their service portfolio, further improving their reputation as an IT advisor and trusted business with their customers. Businesses are now moving further towards new omnichannel communications, by engaging customers in a host of ways, using email, voice, chat, social media, and other solutions. Now is the perfect time for solution providers to start helping their customers manage all the incoming data they receive, and provide a more efficient customer journey.
As a solution for hosted services, ServCloud will allow solution providers to finally make their way into the CCaaS space with minimal ramp-up and investment time.
Improving Sales with Next-Gen Customer Experience
The Westcon-Comstor BlueSky platform with cloud capabilities will help solution providers to begin transforming their business offerings, while delivering a huge variety of public, hybrid, and private cloud solutions, including a range of Cisco-powered and Cisco-branded services that include Servion.