AI Chatbot and voice assistant company We Build Bots is forming a partnership with robotic process automation (RPA) specialists Argos Labs.
The collaboration has resulted in the creation of a customer service solution known as CX360, which leverages both conversational AI and RPA to improve customer service.
Combining RPA with Conversational AI
We Build Bots Chief Commercial Officer, Patrick Hosch, said: “At We Build Bots, we have already developed an easy to deploy platform for chatbots which enables our clients to streamline inefficient conversational processes, but we were starting to get enquiries from businesses who needed to go beyond that initial first line of contact, and wanted a solution that could streamline back office that processes.
“The alliance with Argos Labs allowed us to fulfil this demand and, by using each other’s expertise and technology, meant we could roll out CX360 and provide a solution to these queries quicker. We are thrilled to be able to develop this with Argos Labs, who are veterans in RPA, and excited about the future opportunities we can build from this newfound partnership, as we aren’t aware of anyone else in the market who’s created a similar, holistic solution.”