Data breaches dominated the news at the end of 2020, but these stories are certainly not new. Data breaches have been happening all the more often, with examples of the biggest data thefts of late being Talk Talk, Yahoo and of course Facebook as well as more news of them trickling into the new year. Data from major cyber security firms revealed that tens of billion records have been exposed in data breaches exposed in 2020.
They make customers feel violated and cause shockwaves of panic up across the entire sector. They’re terrible for business and can be catastrophic to the very people at the heart of the breach.
With this in mind, it has never been more crucial for industry professionals to consider innovative solutions to compliance, security and the customer experience within the contact centre and wider business communications environments. Many businesses are now using the cloud when it comes to how they use and protect their customers’ payment data. Payment handling via the cloud is new territory for many, with some business leaders questioning whether this type of cloud migration is right for them, their staff and their consumers.
Here, we look at ways in which cloud-based payment options are improving businesses and keeping customers safe.