Voximplant, a cloud communication platform offering voice and text solutions for businesses of any size, recently announced the success of their Smartcalls system. Smartcalls is VoxImplant's web-based service designed for creating outbound call campaigns. Today, it's being recognised as the all-in-one solution for call process automation, allowing businesses to develop more flexible campaigns without programming.
Voximplant was one of the five finalists for the Best AI Application at Enterprise Connect 2019. Recently, the company announced that the latest version of their Smartcalls service is now available. The updated solution is an all-in-one tool for call process automation, complete with support for inbound call processing for businesses building smart IVRs on the visual editor.
Exploring the Potential of Smartcalls
Smartcalls is an excellent solution designed for sales and marketing departments, which offers API integration through third-party services, including CRM. It delivers capabilities like speech synthesis and real-time speech recognition powered by Google's WaveNet. This allows companies to develop human-friendly and customisable solutions for communication.
Smartcalls is also supportive of SIP protocols so it can be integrated into existing telephony infrastructures. The new release makes Smartcalls an incredible all-in-one tool for call processing automation. According to the CEO of Voximplant, Alexey Aylarov, you can use the service to make outbound calls according to business requirements and connect caller IDs to a scenario for handling inbound calls.
Companies can create Scenarios in a simple visual editor that requires no programming knowledge to use. Natural Language Processing services like Google Dialogflow also allow for more advanced scenarios.
Updating your Smartcalls Experience
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Alexey Aylarov[/caption]