Vonage announced that its Vonage Contact Center for Service Cloud Voice has been chosen by Endress+Hauser to enhance agent and customer experiences.
As a result, the Swiss-based global laboratory instrumentation and automation supplier will be able to provide personalised customer experiences across all their channels.
Cloud communications provider, Vonage, also believes that Endress+Hauser will also benefit from productivity gains.
Rob MacKenzie, Corporate Director Sales Excellence at Endress+Hauser, gave his feedback on Vonage Contact Center for Service Cloud Voice:
"Endress+Hauser was founded more than 70 years ago. While we are proud of our history, we want to ensure we are ready for the future.
"We have staff working across different communication channels. In all channels, our people maintain and access customer data that helps us to improve the customer experience.
“Vonage Contact Center for Service Cloud Voice enables us to integrate our communications channels, reducing internal complexities while capturing vital insights, ensuring no gaps in the customer journey, enhancing both our employees' and the customers' experience."
Vonage’s Salesforce CTI Integration
Vonage Contact Center for Service Cloud Voice brings together Endress+Hauser’s Salesforce CRM with its contact centre to supply more intelligence, automation, and engagement capabilities on a global level.
As a leading contact centre partner for Salesforce, Vonage can offer a platform for businesses to utilise multiple communication solutions.
Furthermore, AI capabilities like global voice and telephony, real-time transcription, Interactive Voice response, and omnichannel routing will integrate with Salesforce’s Einstein Intelligence and Service Cloud Voice.
Vonage says that this enables businesses to forge deeper connections with customers, while bolstering agent experiences with a better view of the customer.