Vonage, a market leader in the communication market, recently announced an update for its Vonage contact centre customers. Vonage Contact Centre for Microsoft Dynamics 365 will give businesses working in the Microsoft ecosystem an opportunity to unlock personalized customer engagement solutions within their cloud-based solution.
Vonage believes the new integration is essential for improving agent productivity, boosting customer insights, and delivering enhanced experiences for clients. According to the Chief Product Officer for Vonage, Jay Patel, as the company continues to build on the success of its integration portfolio, the expansion of these partnerships enables Vonage to deliver differentiated services and solutions that help companies to transform their communication strategy from anywhere.
The decision to expand the global partnership with Microsoft and deliver a powerful combination of Vonage Contact Centre with support from Microsoft Dynamics 365 increases the value of customer technology investments and delivers the tools that agents need for deepened relationships through digital workflows, data, and easy-to-use unified interfaces.
Supporting Microsoft Users through Vonage
Increasingly, companies are standardizing their critical business applications on infrastructure solutions like Microsoft to run cloud-based applications. The Vonage contact centre for Microsoft Dynamics 365 builds upon pre-existing solutions for Vonage and Microsoft users, including connections with Microsoft Teams.
By driving strong communication integrations across the Microsoft landscape, Vonage users will be able to benefit from solutions optimised for the Microsoft environment. The Vonage Contact Centre for Microsoft Dynamics 365 also meets with the needs of various companies using a combination of digital workflow and CRM tool applications. This especially useful for those employing multi-vendor and hybrid solutions.
According to the Corporate Vice President of Microsoft, Steven Guggenheimer, Microsoft is thrilled to have Vonage as part of the Microsoft Business Applications landscape, offering it’s contact centre platform to Microsoft Dynamics partners and customers. By integrating with Microsoft Dynamics 365, Vonage offers a comprehensive solution for the contact centre that’s built for this valuable environment.