Vonage, a global provider in cloud communications helping businesses accelerate their digital transformation, announced that it has been recognised in the 2021 Gartner Voice of the Customer (VOC) Unified Communications as a Service, Worldwide report.
The VOC report is a collection of all reviews from all vendors in the UCaaS market, covering a 12-month review period. It’s based on end-user customer reviews of technology providers in the business cloud communications space.
Vonage was recognised across several categories, including earning a Customer’s Choice distinction for the Deployment Region of North America, rating an average of 4.6/5.0. Vonage received 32 reviews for this distinction, as of February 28, 2021. The category Distinction for North America requires vendors to receive 25 reviews from North America customers and sustain a 4.5 or above average rating.
Rodolpho Cardenuto, President, Applications Group for Vonage, said:
"Now, more than ever, our customers rely on our products and services to keep their employees connected with each other - and with their own customers -- no matter what. And the events of the last year have shown us that consumers expect businesses to deliver what they want through a personalised, real-time experience - anytime, from anywhere.
“Vonage is doing the transformational work to capture this opportunity and help our customers win by delivering next generation communications that are more flexible, intelligent and personal."