Digital banking and payments firm Revolut has selected Vonage Contact Centre for Salesforce solution to improve customer communication.
The integration will enable Revolut agents to route calls between team members and customise dashboards with real-time performance metrics, strengthening overall contact centre efficiency.
Reggie Scales, Senior Vice President, Applications Group for Vonage, said: “We are pleased that Revolut has chosen Vonage to drive customer engagement and create the best possible experience from anywhere.
“With Vonage’s Salesforce integration, the Revolut team has access to key customer data and insights, while benefiting from communications that are more meaningful, across any channel.”
Launched in 2015, the Revolut app offers personal and business money management services, alongside investing options, all within a single app.