As countless new companies struggle to work from home in the new remote environment, communication vendors are doing everything they can to help. VoiceIQ, a company committed to supporting brands through AI-first voice, recently announced it’s own solution to maintain business as usual.
A new special edition of the VoiceIQ platform aims to help businesses struggling with the demands of the remote working landscape. The heavily discounted offering introduces businesses to the VoiceIQ mission of creating an enterprise phone solution that helps customers and companies alike to have better conversations with artificial intelligence.
Introducing the VoiceIQ Platform
VoiceIQ is the first AI-focused voice platform, designed to support businesses in achieving exceptional customer and user experiences. The solution offers live coach services intended to help agents deliver better support to customers, automated call actions, and intelligent call allocation. There’s also support for automated call bookmarks, predictive call scheduling, and automated data correction too, intended for GDPR.
Essentials:
Features of VoiceIQ are split between the Essentials, and Power packages from the company. The Essentials features include:
- Call bookmarking: To tag important aspects of conversations
- CRM integration: To help with accessing crucial business information
- VoiceIQ CRM: The built-in CRM for tracking opportunities and support issues
- Simple call recording: Designed for a better understanding of the customer journey
- G Suite integrations: Seamless calendar and contact syncing
- Call note-taking: Save calls automatically against the call record
- Web click-to-dial: Turn every application into a smartphone
- Documents: Store VoiceIQ documents to help agents answer questions
- Dashboards and reports: Access helpful information for crucial decision making
On top of all that, users also get access to VoiceIQ’s state-the-art calling features.
Power:
VoiceIQ’s Power solution includes access to a Live Coach solution. The service learns from your highest performing agents to offer script guidance, tips, hints, and more during each call. The Power version also includes:
- Automated bookmarking: For compliance and cross-sell opportunities
- Automated actions: With natural language processing
- Predictive call scheduling: To reach customers at the right time
- Intelligent call allocation: To distribute incoming campaign calls to each agent
- Personality matching: Connect customers and agents with complimentary personalities
- Data correction: Automatically correct data and simplify GDPR compliance
- Advanced analytics: Access complete visibility over your entire comms system
VoiceIQ’s Incredible Softphone Technology
All of the leading artificial intelligence components from VoiceIQ also come with access to powerful softphone technology, including international numbers for over 100 countries, and business hours that set exactly when teammates can receive calls. Other features include:
- Business hours: setting when people receive calls
- Voicemail with custom messages
- Call routing with 100 countries
- Extensions for quick dialing
- Warm transferring
- Hunt groups based on department
- Parallel calls
- Pause, or resume recording
- Forward to phone
- Progressive dialing
- Real-time modifications
- Localised calling
- Email and SMS
All of those essential features, combined with the artificial intelligence components of VoiceIQ makes for a sensational experience not just for customers, but agents too.