At its yearly GTC online event between March 20-23, NVIDIA unveiled Avatar Cloud Engine (ACE), a collection of microservices to support the development and integration of avatars across CX services.
ACE leverages "state-of-the-art" AI models and algorithms which accelerate and flatten the curve of avatar creation on its Omniverse platform for building real-time 3D (RT3D) enterprise solutions. NVIDIA is making its ACE suite available to developers through an early access program.
Virtual Humans for Customer Service
NVIDIA ACE provides platform developers with tools to streamline avatar production pipelines. Allowing businesses to leverage immersive technology to create engaging and realistically reactive avatars for CX channels.
Businesses can use ACE to build CX-ready avatars, including virtual agents and assistants. With integrated sister tools and features, developers can create CX virtual assistants which react to customer journeys and keep buyers engaged.
NVIDIA makes avatar creation and delivery more accessible through ACE's AI-driven services and tools. In addition, ACE uses technology stacks based on RTX technology and NVIDIA's Unified Compute Framework to enhance developer workflows.
The platform also uses integrated tools like Tokkio to provide scalable avatar delivery. Tokkio allows developers to improve the customer service experience by optimizing the performance of virtual assistants.
Additionally, RT3D content creators can benefit from the new cloud-based operations of NVIDIA Omniverse for their creations. Developers can create and distribute their ACE content across any RT3D engine using a public or private cloud to suit a variety of CX use cases. Moreover, businesses can ensure customer data protection with Omniverse Privacy and Security Shield features. NVIDIA even purpose-built Shield variants for markets such as healthcare.
Additionally, ACE incorporates NVIDIA's Maxine, an AI-powered tool for animating avatars based on camera and microphone inputs. Speaker focus, noise cancellation, room echo cancellation, audio super-resolution, acoustic echo cancellation, virtual background, and AI-based eye contact animation are just a few of the microservices Maxine uses to improve the delivery of avatar-based CX services.