Vidicode is a reliable communication solutions company known for creating innovative and compliant solutions for communication data management. The business provides a range of fantastic call and screen recording tools, as well as voice analytics strategies for organisations of all shapes and sizes.
This year, Vidicode released their new mobile call recording service to give end-users more control over their ability to capture crucial data. I caught up with Everton Stuart, the Managing Director of Vidicode UK, to find out more about the new solution.
What Brought You into the Mobile Call Recording Space?
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Everton Stuart, MD of Vidicode[/caption]
Vidicode has been working with highly regulated verticals for several years now, including the government and financial spaces. Everton told me that mobile recording started as a concern for the financial sector, where companies needed to look for ways to adhere to MiFID II and FCA (Financial Conduct Authority) regulations.
As BYOD and remote working becomes more popular, more businesses from every vertical are starting to see the value in being able to record mobile calls. Vidicode's native recording and cloud-syncing application for inbound and outbound calls allow businesses to access insights and assists with compliance.
"Our application works across all Android devices, and there's no need to make calls through the app. You just have your conversations as normal, and the call is recorded and stored according to your preferences. You can also set parameters to remove calls for GDPR reasons or set working hours to make sure that personal calls aren't recorded on BYOD phones."
How Are You Differentiating in this Market?
For quite some time, mobile call recording has been subject to various issues with quality and bandwidth and has been expensive. Vidicode overcomes these problems by taking a unique approach with both their free and premium mobile recording services.
