Video Will Continue to Change Contact Center Experiences. Here's How.

Watch on YouTube. CX Today's Charlie Mitchell hosts Martin Taylor, Deputy CEO of Content Guru . In this session, we consider the evolution of video within th...

Charlie Mitchell

Watch on YouTube.

CX Today's Charlie Mitchell hosts Martin Taylor, Deputy CEO of Content Guru.

In this session, we consider the evolution of video within the contact center space, discussing:

Why the video boom never happened in CX
The sectors that have rushed to embrace video and relevant use cases
The sectors that haven't yet, but may be missing an opportunity
Up-and-coming video innovations that will pull the channel forward
How Content Guru is preparing for the future of video

If you're looking for more information about Content Guru's storm LINK solution, visit Content Guru.

To delve deeper into the NHS case study: https://www.contentguru.com/en-gb/resources/case-studies/nhs-111-london/

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