Customer engagement platform provider Verint has announced a new partnership with security and compliance firm Theta Lake.
Verint’s offering leverages data, AI and analytics to help companies understand and meet customer demands, while Theta Lake specialises in a suite of compliance and security software for collaboration platforms including Verint, as well as Microsoft Teams, RingCentral, Zoom and Slack.
The strategic partnership will see the companies offer an integrated solution for financial firms dealing with new sources of risk in the age of hybrid working, in areas such as compliance breaches, misconduct, data loss and security.
Verint’s communication capture, data management, operational assurance and analytics offerings are to be integrated with Theta Lake’s automated collaboration risk monitoring technologies, helping companies to monitor and assess risk across unified communications platforms.
“Remote employees, diversifying communication channels and the evolving sophistication of malicious behaviour, have made identifying compliance breaches and misconduct even more complex. Yet, legacy solutions and manual approaches to monitoring and risk detection are not built to scale, lack accuracy and are resource intensive,” said John Bourne, senior vice president, global channels and alliances, Verint.
“This is where our partnership with Theta Lake comes into play, by helping financial services firms detect and act upon risky, non-compliant or unethical behaviour across the widest range of collaboration captured in the modern workplace.”
The companies said the partnership would also enable a complete view of risk across conversations and information sharing via collaboration tools.
