Verint has landed two eight-figure megadeals totaling $27 million.
The deals were announced during the company’s Q1 2026 earnings call, where Dan Bodner, CEO of Verint, highlighted the role that Verint’s AI-powered bots played in both agreements.
Worth $13 million, the first deal will see its AI-powered bots help a prominent insurance company boost its supervisor capacity by over 50 percent and agent capacity by more than 25 percent.
An excellent example of how Verint is boosting supervisor capacity is by automating contact center quality programs with a team of three bots that work together.
Meanwhile, it can boost agent capacity with bots that automate post-contact processing, knowledge automation, and live coaching.
Back to the deal... Verint believes the multiyear contract will result in "significant value creation" and enable the insurance provider to recoup "over 10x return on their investments."
The second deal (worth $14 million) involves an existing agreement with a healthcare provider that has already heavily invested in Verint’s AI bots.
Indeed, over the past twelve months, Verint has nearly doubled its annual recurring revenue (ARR) with this client, from $8 million to $15.6 million, by deploying multiple bots to automate manual CX processes.
In discussing the deal, Bodner stated:
The vast majority of the growth from this customer over the past year has been driven by their adoption of our AI-powered bots.
Another key aspect of the agreement outlined by the CEO was the way in which customers can access Verint’s bots.
The tech firm offers AI-powered bots through its cloud platform, while its hybrid cloud model allows customers to keep existing solutions on-premises or in a partner cloud, while still adopting new AI tools from Verint’s cloud.
The healthcare company was able to significantly speed up its AI adoption by leveraging Verint’s new CX automation tools without replacing existing systems.
Getting to the BOTtom of Things
In a nutshell, Verint’s bots are specialized tools designed to automate specific contact center tasks.
They aim to enhance CX and agent efficiency by performing functions such as summarizing interactions, providing real-time coaching, and managing knowledge bases.
The 50+ army of AI bots already includes the following models: Data Insight, Exact Transcription, Coaching, Timeflex, Transfer Summary, Knowledge Creation, and Knowledge Suggestion.
As evidenced above, these bots have been crucial to Verint’s business in recent times.
