Verint, the Customer Engagement Company ™, today announced that Vericast has chosen the Verint Customer Engagement Cloud Platform to enhance the agent and customer experience of its contact centres.
Vericast, a leading marketing solution company, together with its Harland Clarke contact centre solutions will help implement several applications in the Verint Cloud Platform, such as Speech Analytics, Workforce Management, Gamification and Knowledge Management. The merger will help increase agent engagement, efficiency and productivity
Barbara Riggan, VP of Technology, Vericast, said: “
We selected Verint due to the integrated nature of their solution and the holistic view they bring to customer, client and agent engagement.”
“We are confident that moving to this solution will provide improved experiences for our clients and their customers. Verint’s cloud platform provides on-demand scalability, allowing us to better serve our clients and their fluctuating needs and to be there when they need us", adds Riggan.
Verint’s Customer Engagement Cloud Platform employs the latest advancements in AI-powered automation, engagement science and connected data across the enterprise. In order to meet ever-shifting consumer interactions and demands, the platform allows for building enduring relationships across dozens of channels, and millions of consumer interactions.