Verint has launched an ‘Interviewing Bot’ that it believes will "transform the hiring process" within the contact center industry.
The bot applies AI to ease recruiter workloads and speed up the decision-making process.
Moreover, the bot is available 24/7. That means it can interact with candidates around the world at a time of their choosing.
Barbara Kosko, Content Marketing Specialist at Verint, outlines one of the key needs that its bot will fulfill: "How do you bridge this gap between candidate expectations and recruiter efficiency?
Imagine you had a smart assistant who helps you spot red flags during interviews and identify high performers who are more likely to stay and excel.
"The Verint Interviewing Bot does just that, 24/7, without ever getting tired or needing a vacation."
Kosko also referenced the Forbes’ Remote Work Statistics and Trends in 2023 report, which found that although over ten percent of full-time employees in the U.S. are working from home, 98 percent would like to work remotely for either some or all of the time.
The contact center industry is often very amenable to the possibility of remote working, particularly since the pandemic, making it a popular option for those looking to enjoy the freedoms of working from home.
With a larger influx of candidates, however, comes greater pressure on hiring staff to meet the demand.
The tools that they currently have to work with are limited, manual, and time-consuming. Enter the Verint Interviewing Bot.
Interviewing Bot Features
The Interviewing Bot uses various technologies to provide tests that will assess whether a candidate would be suitable for a role as a contact center agent, including ‘audiolytics’, LanguageIQ, data entry, domain knowledge, chat assessments, and a typing test.
Audiolytics is a tool that analyzes a candidate’s audio to gauge their engagement level, energy, and emotional characteristics.
LanguageIQ appraises a candidate’s linguistic fluency and proficiency, plus critical thinking and active listening skills.
