Outsourced customer management provider Ventrica announced today the launch of its new Digital Multilingual Bureau designed to support fast-growth businesses that require cost-effective and low risk multilingual and digital customer service support.
Traditional bureau services in the UK have long been known as low-value and voice-only transactional outcomes, often failing to meet the needs and aspirations of growing organisations.
Ventrica has significant experience in providing customer management and sales across an array of industries, including, Retail, FMCG, Insurance, Fintech, Healthcare, Transport, Real Estate, Leisure, Hospitality, Construction and Publishing. Ventrica is well-known for its eCommerce expertise, particularly within retail.
Ventrica COO Stephen West said:
"One of the challenges companies face when launching in the UK and Continental Europe is the initial low volume of customer contacts that means allocating dedicated staff can prove to be expensive and quite often commercially unviable.”
“Our DMB provides an ideal incubator customer support solution that allows enquiries to be handled on a ‘pay as you go’ basis until such time as the volume of contacts merits allocating dedicated staff, at which point we can transition the service."