VanillaIP, a leading provider of integrated real-time communications in the UK, recently announced their partnership with Akixi. Established more than a decade ago, Akixi is an award-winning provider of call management and contact centre solutions, dedicated to offering better customer service.
The collaboration comes at a time when customer experience is more important than ever for today's market leaders. VanillaIP and Akixi believe that by working together, they will be able to provide their resellers with opportunities to drive up their deal-closing revenues, ARPU, and margins.
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Dave Dadds (left) & IainSinnott of VanillaIP[/caption]
In a press release on the launch, the Marketing and Sales Director for VanillaIP, Iain Sinnott, said that he has been familiar with the team at Akixi for several years. He noted that he was "absolutely thrilled" to have their products in the VanillaIP portfolio.
Supporting the Demand for Stronger CX
Today, customer service is a critical concern for businesses of all sizes. VanillaIP believes that adding the Akixi range to their portfolio allows them to deliver new CX solutions for their resellers. According to Sinnott, the Akixi range is "astonishing," and the wallboard feature alone convinced him of the benefits that a new partnership would bring to resellers and their clients.
According to Iain, there are a lot of exciting new benefits to look forward to with the Akixi collaboration. Partners will be able to create "Feature Appropriate User packs," enhanced with best-in-class outbound and inbound call management services.
Bart Delgado of Akixi[/caption]