Conversational automation vendor Uniphore has closed its $400 million Series E funding round led by NEA, raising its total valuation to $2.5 billion.
Uniphore plans to invest its largest to date funds into developing its conversational AI offerings' voice, computer vision, and tonal emotion capabilities. The company is also looking to expand its business operations in North America, Europe, and the Asia Pacific.
Umesh Sachdev, CEO and co-founder, Uniphore, said: “Understanding conversations and the data and insights derived from them is essential to every business.”
“Our conversational automation engine has been delivering powerful and innovative solutions to help enterprises not just survive but thrive amidst all the demands placed on them by customers. “
“It is an incredibly exciting time to be in this industry and at Uniphore, with a rapidly growing customer base and unparalleled talent joining our leadership team and board of directors. I am looking forward to working with businesses around the world to help drive their success in 2022.”
Other key milestones in 2021 for Uniphore include the acquisitions of Emotion Research Lab and Jacada. Meanwhile, the AI provider also scooped a 2021 Frost & Sullivan Global Technology Innovation Leadership Awards win, alongside a place on the 2021 Deloitte Technology Fast 500 liss.