UJET has created a comprehensive pre-CCaaS migration assessment package, which all Avaya, Genesys, and Cisco legacy customers can access for free.
The vendor devised its latest offering – "UJET Connect" - to ensure a smoother cloud transformation process and, of course, introduce a new audience to its CCaaS platform.
It also aims to offer an alternative to the “rip and replace” approach offered by some providers whose current solution will “no longer be supported” or may not meet evolving needs.
Perhaps this is a dig at Avaya, which is currently enduring tricky times from a financial perspective, and may not innovate as quickly as a result. Although, this did not appear to be the case at the recent Gitex 2022 event.
UJET may have also directed the comment Genesys, which ditched its hybrid cloud, Multichannel CX platform in October.
Indeed, it’s not the first time UJET has criticized the move. It recently launched an email campaign stating that Genesys is "limiting both the resiliency and future portability of your cloud contact center."
Whatever the case, Avaya and Genesys – alongside Cisco – customers can access UJET Connect for free, which offers:
- CCaaS migration consulting, a business case evaluation, and a cost-benefit analysis.
- A comprehensive breakdown of the current contact center environment and capabilities.
- Gap analysis to compare and contrast the status quo against the desired future state.
- The phased blueprint for migration from a Cisco, Avaya, or Genesys legacy contact center.
Banging the drum for the package is Robin Gareiss, CEO and Principal Analyst at Metrigy.
"UJET Connect gives CX leaders the information they need to make an educated decision," she said.