Twilio and Teleperformance have agreed to partner in the interest of bringing leading cloud contact centre solutions to businesses across the globe.
Specialists in digital CX, both businesses strive to support their clients in offering differentiated experiences that meet modern customer expectations.
Such expectations are evolving rapidly, as a Mckinsey & Company study states: "Customers believe they can get whatever they want, whenever they want, within minutes."
Customer intelligence is critical here. Cutting through data siloes, Twilio’s range of cloud solutions bring new insights to the fore, driving customer-centricity across the business.
Harnessing these, Teleperformance will support its global client base in driving a unified view of CX across the business. However, the company may also combine their CX expertise with Twillio’s offerings for many more purposes.
Sharing further details, Glenn Weinstein, chief customer officer at Twilio, comments:
Twilio enhances Teleperformance’s existing technology-building capabilities to benefit consumers for the world’s biggest brands and entities.
Going further, Weinstein explains that Twilio’s APIs will become building blocks, which Teleperformance can connect into the existing ecosystem to create the best customer engagement experiences possible.
At a time when contact centres are adopting new channels on masse, the opportunity to do so and offer enhanced digital experiences will appeal to many organisations.