In an exclusive interview at Enterprise Connect 2024, Rob Scott of CX Today delves into an enlightening conversation with Eric Brosius, Vice President of Technology Services at Sun River Health.
With a vast operation that processes over 1 million calls and serves more than 250,000 patients annually, maintaining an exceptional patient experience remains a paramount goal for Sun River Health. The organization faced a significant turning point in 2018 following the acquisition of another healthcare entity, which came with the challenge of integrating a legacy contact center estate. Amidst navigating the complexities of the pandemic, Eric spearheaded an ambitious project to overhaul their contact center infrastructure, transitioning to a cloud-based solution.
This transformation was not just about technology but also about leveraging expertise to ensure a seamless transition and to maximize the benefits of their investment. Eric shares a captivating narrative of resilience, innovation, and strategic partnership with RingCentral, highlighting how their expertise was instrumental in enhancing Sun River Health's implementation experience. This story is not only inspiring but serves as a testament to the power of technology in transforming patient care delivery.