Evaluating patient care is a number one priority for every healthcare organisation today. Whether delivering private or public care, medical guidance, or rehabilitation services, healthcare groups need to ensure they’re taking a human-first approach to business.
In a fast-paced, demanding, and ever-more challenging ecosystem, the easiest way for today’s leaders to delight and protect their patients, is by leveraging the correct technology. CX solutions ranging from CCaaS (Contact Centre as a Service) tools to self-service chatbots, and workforce management systems are growing increasingly crucial.
Fortunately, there are a number of market-leading vendors now offering innovative technology to today’s healthcare providers. Here are just some of the most innovative vendors for health leaders to consider in 2022 and beyond.
NICE
One of the top market leaders in the communications industry, NICE has been assisting businesses from all industries in their customer care strategy for years. The company’s innovative approach to CX tools guides healthcare organisations towards better efficiency and lower operating costs, without compromising on patient care.
NICE offers dedicated healthcare contact centre software to companies delivering all forms of patient support in the modern age. The NICE CX environment makes it easier for groups to unify all of their channels for communication, while preserving end-to-end security and compliance. What’s more, the solution comes with powerful and innovative tools for automation, sentiment analysis, and AI.
With NICE CXOne, healthcare innovators can create the flexible and cost-effective platforms they need to support and protect patients in a changing environment.
Zendesk
One of the better-known names in the helpdesk environment, Zendesk offers a variety of tools for empowering employees, and enhancing customer service. With “Zendesk for Healthcare” companies gain access to a comprehensive environment for routing support tickets and empowering employees.
The easy-to-use Zendesk ecosystem makes it easier to gain a 360-degree of each patient throughout the communication journey. You can integrate information from appointment booking tools, EHRs, and medical devices to complete your customer profiles. The Zendesk support suite also allows agents to manage conversations across chat, email, text, and phone.
Streamlined collaboration tools are another major selling point for Zendesk among healthcare companies. With a powerful back-end ecosystem, employees can more easily connect, share information, and support eachother with patient care.
8x8
8x8 is a pioneering communications company, committed to helping businesses improve all aspects of their experience economy. The 8x8 CCaaS environment for healthcare companies allows groups to reimagine their patient management strategies with voice, video, chat, and SMS in one space.
8x8’s cloud-based technology provides a secure, convenient environment where professionals can connect with patients seamlessly, while tracking crucial, secure information. With 8x8, companies can also build a powerful collaborative backend where service providers can more effectively connect with admin professionals and specialists in the distributed healthcare space
8x8’s CCaaS solutions even offer a range of integrations with leading tools like Salesforce, Microsoft Teams, and HubSpot.
Salesforce
Delivering a sensational level of patient care requires healthcare companies to develop deeper understandings of their patients. The right CRM technology can help with collecting important insights, and aligning employees around critical data during user conversations.
Salesforce, the world’s most popular CRM, has its own dedicated solutions built specifically for those in the healthcare environment. The “Health Cloud” provides team members with comprehensive 360-degree views of patients and members to help engage employees and delight end-users.
Salesforce delivers a highly flexible cloud-based environment, ready to integrate with other critical tools in your technology ecosystem. There are also fantastic analytics and AI solutions available for healthcare brands looking to innovate.