E-commerce is one of the fastest-growing aspects of the consumer landscape. For years, customers have been turning to e-commerce as a fast, efficient, and convenient way to access the products they need. Since the pandemic, e-commerce has become less of a novel option and more of a mandatory requirement, as retailers realise they need to maintain sales, even when physical stores are closed.
To keep customers engaged and spending money online, e-commerce companies need to make the customer experience as streamlined and personalised online as it is in-person. Fortunately, CX solution providers can help with this.
Here, we’ll be looking at just some of the top CX vendors majoring in solutions for the modern e-commerce company.
LiveChat
One of the simplest tools for generating leads, improving sales workflows, and managing customer conversations, LiveChat allows e-commerce brands to deliver meaningful conversational experiences online. LiveChat is an app designed to help companies connect with their target audience through convenient chat-based conversations.
Because Live Chat is designed to flexibly integrate with a wide range of apps and pre-existing tools, it’s the perfect solution for companies hoping to embed chat functionality into their store. You can use this solution to offer everything from data-backed recommendations on products to quick and convenient customer service for your audience.
Talkdesk
Talkdesk is an innovative brand in the CX environment, committed to helping companies from all backgrounds serve their clients more effectively. In the last couple of years, Talkdesk has offered a wide range of cloud-based tools to help e-commerce brands connect with their audience wherever they are. The Talkdesk Experience cloud is particularly beneficial to e-commerce companies.
With Talkdesk, businesses can build a comprehensive ecosystem for customer contact, service, and sales, in the cloud – perfect for the age of digital transformation. What’s more, Talkdesk is ready to integrate with tools and services your team already uses.
Freshdesk
Created to help companies deliver excellent customer support to clients wherever they are, Freshdesk provides users with an all-in-one environment for helpdesk management. Freshdesk is intuitive, easy-to-use, and based in the cloud, so it’s great for empowering a flexible, hybrid or remote team for your e-commerce store.
To ensure companies have everything they need to thrive in an e-commerce landscape, Freshdesk also offers a wide range of help articles and guides for beginners. This ensures you’ll have all the information you need to get your team up and running.
8x8
One of the many leading solutions for contact centre innovation today, 8x8 provides a flexible way for e-commerce companies to upgrade their approach to customer experience. The inherently flexible 8x8 ecosystem is built to suit the needs of companies from a wide range of backgrounds – making it great for rapidly scaling e-commerce brands.
There are AI insights available, so you can track information about your target audience and how they like to interact with your brand. 8x8 can even help you streamline your communications workflow for your contact centre agents so that you can improve time to resolution for your clients.
Yotpo
Yotpo is a dedicated e-commerce marketing platform with a host of valuable tools built-in for customer experience. Aside from giving companies the tools they need to advertise to customers in a digital world, Yotpo also ensures you can build your reputation through effective word-of-mouth referrals and extensive loyalty programs.
