iCS Report is a customisable solution for businesses that need to monitor incoming and outgoing calls on any device, using advanced analytics, high-level call reporting solutions, and dashboards. It represents one part of the comprehensive "iCall Suite" hosted by Tollring, a global-leading in software development, known for data visualisation and business intelligence innovations.
Tollring work to bring simple reporting and analytics solutions to companies across markets in the UK, India, and Australia with their iCall Suite solution. Today, we'll be looking a little closer into the features and benefits that come with iCS Report. However, we ask you to keep in mind that the opinions expressed in this review belong to the reviewer, and that we do not sell Tollring products. Please feel free to get involved with the discussion yourself in the comments below.
Customisable Business Experience
Tollring's iCS Report solution can either be deployed as an on-premises, cloud, or hybrid model, as part of the iCall Suite. It focuses on the idea that running and creating reports is often a time-consuming and frustrating experience for businesses, which is why the company has developed a dashboard to deliver the latest up-to-date information using live tiles.
Features and Applications
The "Report" module of the Tollring iCall Suite comes with a pre-built catalogue of widgets to choose from, including caller tolerance, grade of service, hourly call distribution, web page, extension information, DDI call information, and more. You can also create live tiles from your own targeted reporting data, and any report with any combination of filters can naturally be turned into a widget and displayed as a wallboard, graph, table, or speedometer.
With Tollring iCS Report, clients can:
- Reduce manpower costs by limiting wastage
- Analyse unreturned missed calls
- Enhance forecasting and planning
- Manage staff workflow and design shift patterns
- Ensure effective performance monitoring
- Manage campaigns
What we like about iCS Report
Being able to carefully manage and evaluate crucial information about your business is incredibly useful in today's marketplace. It allows businesses to improve resource and staff productivity, avoid missed opportunities for sales, and limit costs too. Tollring offer a "pay-as-you-go" feature solution that's great for growing businesses, and plenty of options for customisation too. Some of our favorite features of iCS Report include:
