CX Today's Charlie Mitchell hosts Zachary Dugas, Global Product Owner of Content Management Systems & SaaS at Thule.
We discuss Thule's customer experience transformation process, considering:
- Why did Thule decide it was time to revamp its customer experience?
- What goals did the business set at the start of the transformation process?
- Why did Thule choose Sitecore to help you meet those goals?
- The results of the transformation?
- What lessons did you Thule throughout the transformation?
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