B2B customer education and external training platform Thought Industries has announced the launch of a new platform for the creation, publishing and management of learning experiences for customers, partners and professionals.
Thought Industries’ platform is used to consolidate learning into a single area, with features such as gamification and certification functionality. Its customers include the likes of Amplitude, ZoomInfo and Medallia.
The new Customer Learning Cloud includes features for content authoring, embedded learning and curated insights via third-party integrations.
"Today is a major milestone for Thought Industries, as we expand our horizons with new technologies and investments to grow the market for customer learning software," said Barry Kelly, CEO, Thought Industries.
"We believe CLM is the next major wave of customer-centric software, which started with CRM in the 1990s, followed by Customer Success in the last decade. In a world where professionals need to continuously learn new skills and new products, industry leaders are learning that every dollar invested in customer education can accelerate onboarding, reduce churn and increase revenues."
The company is also planning an open architecture allowing partners to extend the platform with their own innovations.