Thomas Goodmanson has retired following 15 years at the helm of Calabrio.
Goodmanson hopes to take the opportunity to rest and spend more time with his family.
Taking the reigns is Kevin Jones, the former CEO of Rackspace Technology, a business that supports organizations in designing, building, and managing multi-cloud solutions.
There, Jones spearheaded a global expansion, growing its annual revenues from $2BN to $3BN.
While Jones was ousted from the role in November 2022 after his executive team backtracked on its intentions to sell parts of the business, the markets reacted poorly to the move.
Indeed, Rackspace’s stock dropped nine percent, which perhaps proved a testament to his previous successes.
Yet, despite the fallout, Jones is ready to jump straight back into the CEO hotseat.
Setting out his vision on LinkedIn, he stated:
As CEO, I will hold a laser-tight focus on our true-cloud business model, market-leading product, and global presence, but also stay true to my belief that there is no greater differentiator than our people and culture.
Jones also doubled down on Goodmanson’s mantras of empowering the contact center as a brand guardian and optimizing human-centric experiences.
Consequently, Calabrio customers should not expect a significant swing in strategy, which sometimes comes with a CEO switch. The recent changes at the top of 8x8 exemplify this.
Some may have worried about such a shift, especially after Calabrio made another c-suite change in November 2022.
Then, Jim Davies became its new Chief Experience Officer – not to be confused with Chief Executive Officer - following 22+ years as Vice President of Research at Gartner.
Upon his arrival, Davies also underlined his intention to stay true to Goodmanson’s vision for Calabrio and the future of customer experience.
