CX Today's Charlie Mitchell hosts Stuart Macpherson-Woods, Support Operations Manager at the World Wildlife Fund (WWF).
We discuss the WWF's CCaaS implementation, considering:
- Why did the WWF decide it was time to commit to a contact center transformation?
- What did it look for in a contact center partner?
- What lessons from this journey to select a CCaaS provider (in this case Content Guru), would the WWF share with other businesses?
- How will the will enable the WWF to improve supporter experience?
To learn more about the WWF's efforts to protect endangered species, visit their website, World Wildlife Fund.