Contact centers and business leaders with a strong focus on customer service are quickly discovering that employee and customer experience go hand in hand. To deliver phenomenal customer service, businesses first need to ensure they’re engaging and empowering their teams.
In today’s age of hybrid and remote work, keeping employees on the same page, preserving high levels of productivity, and even scheduling staff can be a complex process. That’s why many companies are beginning to increase their investment in WFO tools. Workforce Optimization software can help businesses with everything from forecasting schedule needs, to engaging team members.
Today, we’re looking at just some of the CX events worth attending this year, for companies looking to invest in workforce optimization, and workforce management.
1. Contact Center and Customer Services Summit
April 24th-25th, London
Spread over the course of two days, the Contact Center and Customer Services summit aims to connect innovative solution provides in the CX space with business leaders from across the country. The event covers everything from contact center and call recording technologies to tools designed to engage employees and transform workplaces.
With partners and supporters from across the CX landscape, this event is sure to offer a fantastic learning opportunity to attendees. Plus, there are plenty of keynote speeches and sessions planned, with a focus on helping organizations to leverage the best technology in their industry. Attendees will also have a chance to network with some great professionals from throughout the CX space.
2. Call & Contact Center Expo
April 26-27th, 2023, Las Vegas Convention Center
Considered one of the top exhibitions for the customer engagement industry, the Call & Contact Center Expo provides attendees with an opportunity to learn all about the tools and resources they can use to enhance both employee and customer experience. At this industry-leading event, sponsors like RingCentral, Cisco Webex, and Jabra provide behind-the-scenes views into CX trends, technologies, and innovations in the modern marketplace.
With demos of new technology to experiment with, and useful training sessions, teams will be able to learn all about the latest strategies enhancing workforce optimization solutions and software. There are even tracks for learning about gamification and employee engagement.
3. The Customer Show
April 3-4th, Melbourne Convention Center
Attracting thousands of attendees, and hundreds of partners and speakers each year, the Customer Show in Australia is a fantastic place to learn all about the tools shaping the future of CX. The event provides valuable insights into everything from WFO and WFM software, to gamification tools, employee engagement strategies, and CCaaS technologies.
This year, there are two strategic conference stages, focusing on contact center transformation, and next generation CX. So attendees are sure to discover some exciting new solutions, perfect for enhancing the future of work within the contact center.
4. CMSWire Connect
May 10-12th, 2023, Austin, Texas
