For years now, conversational AI has been driving a massive transformation in the CX space. Intelligent bots and algorithms powered by machine learning, NLP, and NLU technologies have helped businesses to redefine self-service, draw insights from customer journeys, and develop stronger, omnichannel experiences for clients.
As concepts like large language models, and generative AI enter the spotlight, interest in conversational AI has recently expanded even further. More than ever before, companies are investing in new tools intended to enhance customer satisfaction scores, and generate loyalty.
Here are just some of the events business leaders should consider attending in 2023, if they’re interested in taking advantage of conversational AI.
Avaya Engage
June 17-21, 2023, Orlando Florida
Innovators in the CX and UC world, Avaya, host an incredible event once a year, designed to provide behind-the-scenes insights into their solutions, and introduce attendees to trends in the communication space. Avaya Engage is a great place for business leaders to connect with thought leaders, discuss AI trends, and explore emerging technologies.
Since Avaya offers its own conversational AI solutions within its contact center technology, there are bound to be opportunities to learn more about the tools companies can use to enhance customer experience. This is a fantastic event for anyone interested in the Avaya ecosystem.
Customer Contact Week
June 19-22, 2023, Las Vegas, US
Considered one of the most enlightening events in the CX landscape, Customer Contact Week is packed with useful opportunities to learn, network, and discover new technologies. The CCW Expo hall provides insights into some of the most exciting new technologies on the market. Alternatively, those looking to learn more about conversational AI technology can take part in unique educational experiences and industry-specific think tanks.
CCW is celebrating its 25th year in 2023, and is sure to provide plenty of great resources to attendees, in the form of cutting-edge content, guidance, and speaker sessions. Anyone looking to upgrade the customer experience with AI should definitely consider attending.
Talk Robot 2023
June 26-29, 2023, Toronto
Ideal for those interested in the benefits of using conversational AI to develop self-service strategies and bots, Talk Robot explores the rising impact of AI on the world we live in. The event covers four streams of content, discussing the trends that influence the direction of AI and robotics in the modern world. Attendees will have access to roundtables, masterclasses, exhibits, and numerous talks.
This year’s event includes a special segment looking at the impact of assistive AI and AI tools within the modern workplace. Speakers from some of the biggest AI-driven companies in the world will be in attendance, sharing their behind-the-scenes knowledge and insights.
Voice & AI
September 5-7, 2023, Washington DC
Exploring all of the most exciting topics in the conversational AI landscape, from generative AI to large language models, Voice & AI 2023 is a must-attend event for CX leaders and marketers alike. Here, attendees can learn all about the impact of generative AI on the contact center marketplace, and how chatbots can be built to deliver amazing experiences.
The three-day event comes packed with in-depth sessions on developing and implementing intelligent tools, conversational interfaces, and algorithms. Plus, there are plenty of tactical breakouts, and an exhibition floor where attendees can check out innovative technology.
