Join us for an eye-opening interview with Brandon Knight, Global Head of Zoom CX Channel & Ecosystem, as we dive deep into Zoom's groundbreaking innovations in the Contact Center as a Service (CCaaS) market.
Brandon shares exclusive insights into Zoom's rapid pace of innovation, boasting over 600 new features in just 18 months! Discover how Zoom's AI-driven Companion is setting new standards in customer engagement and why it's offered FREE for paid Zoom users.
We also discuss Zoom's long-term objectives, including its ambition to become a one-stop solution for all customer engagement needs. Learn about the upcoming features that promise to redefine the CCaaS landscape, including AI Expert Assist, Outbound Dialer capabilities, and much more!