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Front pagesponsored · Content Guru
13 May 2024 · 1 min read

The Reasons Why Large Enterprises Haven’t Switched to CCaaS... Yet

Watch on YouTube. According to Gartner - as of 2023 - at least 70 percent of contact center agents work from legacy infrastructure. That reflects the hesitan...

Charlie Mitchell

Watch on YouTube.

According to Gartner - as of 2023 - at least 70 percent of contact center agents work from legacy infrastructure.

That reflects the hesitancy that many contact centers - particularly those within large enterprises - have in migrating to the cloud.

CX Today's Charlie Mitchell is joined by Jon Arnold, Principal of J Arnold & Associates, and Matt McKernan, SVP of the Americas at Content Guru, to dive deeper into this trend.

In doing so, we consider:

  • The critical blockers to enterprise CCaaS migrations.
  • The tricky workloads to move to the cloud.
  • Troubles within the public sector specifically.
  • What should a complex, enterprise contact center look for in a CCaaS provider?

Content Guru is a stalwart CCaaS provider, trusted by many large enterprises. To learn more about their tech portfolio, visit Content Guru.

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