The Next Generation of Contact Centers

Watch and subscribe on YouTube . In this session we discuss the following: What is a next-generation contact center? What is a super-agent? Why is AI in the ...

Rob Scott

Watch and subscribe on YouTube.

In this session we discuss the following:

What is a next-generation contact center?
What is a super-agent?
Why is AI in the contact center a gamechanger?
Why is a programmable contact center crucial to CX success?

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