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Interview17 Aug 2022 · 1 min read

The Latest Trends in CX with Dr. Nicola Millard

Watch and subscribe on YouTube . CX Today's Charlie Mitchell hosts Nicola Millard, Principle Innovation Partner at BT . In this session we discuss the follow...

Charlie Mitchell

Watch and subscribe on YouTube.

CX Today's Charlie Mitchell hosts Nicola Millard, Principle Innovation Partner at BT.

In this session we discuss the following five latest trends in CX:

  • The Metaverse
  • Hybrid Working
  • Video
  • Conversational AI
  • Hyper-Personalization

If you're looking for more insights into the latest trends in CX, visit this page.

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You can also join in the conversation on our Twitter and LinkedIn pages.

 

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