Zoom Reveals Contact Centre Customer Numbers
Zoom has revealed that its Zoom Contact Centre has reached over 500 customers in the past six quarters.
As revealed in the company's latest earnings call, the rate of onboarding new contact centre customers expands upon its promising start of 350 customers in one year.
Zoom is anticipating that the Zoom Contact Center will drive significant growth by becoming a full contact centre suite by adding workforce management, virtual agent, quality management, and more.
Eric S. Yuan, Zoom Founder and CEO, commented:
Our mission of delivering limitless human connection remains core as we continue to innovate and expand our platform to help bring value and enhanced productivity to our customers with new AI features like Zoom IQ Meeting Summary and Team Chat Compose, as well as Intelligent Director. I’m also proud of the team for reinventing modern customer experiences with Zoom Virtual Agent and Zoom Contact Center, which surpassed 500 customers in Q2."
The company's Q2 2024 earnings call also divulged that it has been rolling out roughly 90 new features and enhancements per quarter.
Zoom also beat its top-line and profitability guidance for Q2, with Zoom Phone reaching around half a billion dollars in annualised run rate revenue, and total revenue for the company's second quarter grew four percent year over year to $1.139 billion.
Twilio Announces GenAI-Powered Tools at SIGNAL Event
Twilio has launched a series of generative AI solutions intending to harness the potential of artificial intelligence for customer experience.
The company's latest solutions – titled CustomerAI and first revealed in June – encompass predictive and generative AI tools, coupled with advancements in Twilio's Segment's composable data platform.
"The tectonic shift in technology that we've seen this past year rivals the scale and magnitude of the invention of the Internet. AI has truly captured the hearts and minds of builders across the globe," said Jeff Lawson, CEO of Twilio. "I believe the real value unlock for AI will be pairing large language models with first-party data sets – which is where Twilio is most differentiated."
Twilio's SIGNAL 2023 event announcements include CustomerAI predictions, voice intelligence for enhanced customer insights, and generative AI tools for improving customer engagement.
Five9 and Sandbox Banking Expand Partnership
Five9 has expanded its partnership with financial services-focused digital transformation business Sandbox Banking.
