From a high-profile CEO change to a multi-million dollar acquisition, here are some extracts from our most popular news stories over the last seven days.
RingCentral Announces CEO Change, Unveils a New CCaaS Platform
Tarek Robbiati is the new CEO of RingCentral, with Vlad Shumnis stepping down after an impressive 24 years in the role.
The move marks the first CEO transition in the vendor’s history, as Shumnis seized the position when he founded the business in 1999.
In that time, Shumnis turned the business from a small startup into a global enterprise communications juggernaut.
Reflecting on that journey, he said: “When I founded RingCentral two decades ago, we were a tiny, unfunded startup with an ambitious mission to improve how businesses around the world communicate internally and with their customers.
“From those humble beginnings, we have become a recognized leader in our space and one of the largest pure-play SaaS companies in the world.
My plan is to stay engaged in the company while dedicating most of my time to innovation, product development, and long-term strategy. I am excited for the road ahead.
As Shumnis shifts to Chairman, in steps Robbiati, who has served as a board member since December. He previously held the CFO position at Hewlett Packard Enterprise.
That role alone highlights his robust financial background and may signal the beginning of another period of restructuring.
Some may consider this a necessary step, as the business endured a 75 percent drop in its stock value over the past two years.
Yet, unfortunately, that is not unusual in the post-pandemic CX industry, with RingCentral still reporting double-digit growth each quarter.
Moreover, Robbiati has played a big part in paving RingCentral’s path to profitability.
Indeed, it seems to be getting there, having just reported a second-quarter net loss of $21.5MN, down from $159.5MN year-over-year.
Now, as CEO, Robbiati aims to drag RingCentral into a fruitful future. (Read more...).
Five9 to Snap Up Aceyus for $82MN
Five9 will acquire Aceyus for $82MN in cash, subject to particular price adjustments.
The CCaaS stalwart expects to close the deal within the next three months.
Many big-name brands – including Expedia, T-Mobile, and Verizon – work with Aceyus, deploying its core VUE platform.
That platform includes analytics, real-time reporting, and dashboard solutions – which many Five9 customers already leverage, as Aceyus is a long-time Five9 partner.
After witnessing many of the platform’s benefits first-hand, Five9 swooped in to bring Aceyus’ technology to its broader customer base.
That said, Aceyus already enjoys close relationships with many Fortune 100 companies, one of three significant drivers behind the acquisition.
Why Did Five9 Go for Aceyus?
Mike Burkland, Chairman and CEO of Five9, outlined the vendor’s three principal drivers to snap up Aceyus during an earnings call.
Starting with its “sizable” install base, Burkland stated:
They are beloved by their large enterprise clients. In fact, we see RFPs fairly frequently where there’s a requirement… to integrate with Aceyus.
Next, the CEO highlighted how the move allows Five9 to streamline large enterprise CCaaS migrations – comparing the process to a heart transplant.
Continuing this analogy, Aceyus acts as the bypass machine, allowing businesses to run their business during the migration and ensuring that data flows endure.
