From a first-of-its-kind integration service to stock surges, here are some extracts from our most popular news stories over the last seven days.
AWS Launches a No-Code Service to Connect Various SaaS Applications
AWS has launched AppFabric, a fully-managed service that allows users to connect several cloud-based applications across their organizations.
Think of it as a “cross-SaaS domain service”, which requires no development, enables tighter software integrations, and surfaces new opportunities for automation.
But that’s not all. As Adam Selipsky, CEO at AWS, notes on LinkedIn:
In just a few clicks, IT and security teams can connect, secure, and manage applications in one unified location.
Currently, AWS AppFabric connects 12 third-party SaaS applications. These include:
- Asana
- Atlassian Jira suite
- Dropbox
- Google Workspace
- Microsoft 365
- Miro
- Okta
- Slack
- Smartsheet
- Webex by Cisco
- Zendesk
- Zoom
These apps cover content management, customer relationships, enterprise communications, finance, and other arenas critical to CX.
However, expect this list to expand rapidly – as AWS has suggested it will – and cover many more business software classes. (Read on...).
Vonage Goes Deeper on Conversational Commerce with New Innovations
Vonage has added a new mobile app, AI-powered widgets, and messaging channels to its Vonage Conversational Commerce solution.
These updates will enable organizations to improve their customer engagement across all channels, with live chat and messaging capabilities to enhance mobility.
Vonage, which was acquired last year by Ericsson, describes itself as a “global leader in cloud communications helping businesses to accelerate their digital transformation.”
Ron Maayan, SVP of Product for Vonage, said: "As technology advances and customer expectations evolve, businesses must innovate and find new ways to connect with their customers.
"With Vonage Conversational Commerce, we are meeting these expectations and exceeding them by providing seamless and personalized interactions at every touchpoint.
These latest enhancements represent our commitment to continuously push the boundaries of conversational commerce and empower businesses to create meaningful, lasting relationships with their customers.
New Mobile App
The new mobile app for Vonage Conversational Commerce can be used on both iOS and Android to allow agents to access live chat features outside the office, enabling them to communicate with customers from anywhere.
They will be able to offer customers immediate support via real-time messaging, with the same tools available to them through the Jumper.ai unified dashboard, including CRM, customer information, resources, and other functionality. (Read on...).
Pegasystems’ Stocks Have Surged. Here’s Why
Pega’s stock rose 14.13 percent yesterday, according to Nasdaq’s market data.
Normally, only a big announcement or earnings result would have such a sudden impact on share prices.
