The Evolution of CCaaS Platforms and What to Look for in a Provider

CX Today's Charlie Mitchell hosts Chris Crosby, Founder & CEO of Ventures CX.

Broadcast from CCW 2024 in Las Vegas, we discuss what event attendees should look for in a CCaaS platform before considering:

1. The current state of the CCaaS market
2. The evolution of CCaaS platforms
3. How contact centers should evaluate their AI options

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