CX is evolving at an unprecedented rate. Low-code, AI-infused innovations are powering a digital revolution, which is taking the industry by storm.
Not resting on their laurels, innovative technology providers strive to keep up with the fast-paced expectations of modern customers. In doing so, they enable their clients to harness new capabilities that differentiate customer experiences.
It is time to tip our hat to these forward-thinking vendors that bring trailblazing visions of CX to life. As such, we are honoured to introduce the finalists of our CX Awards.
With hundreds of entrants across each of our ten categories, our finalists have gone above and beyond to demonstrate how their offerings pave the path to CX excellence.
Impressing our panel of distinguished CX analysts, practitioners, and thought leaders, each of the companies included in our shortlist below leads its field.
Register to attend the final to discover who’s going to come out on top on the 17th of February 2022 at 16:00 GMT
Best Use of AI
- Cresta
- LivePerson
- Shelf.io
- Unbabel
Best Workforce Optimisation Platform
- Avaya
- Five9
- Observe.ai
- Verint
Best Conversational Analytics Platform
- Avaya
- CallMiner
- Davies Group
- Invoca
Best Compliance Product
- Hammer
- PCI PAL
- Talkdesk
Best CRM Platform
- ActiveCampaign
- SugarCRM
- Support Logic
Best Contact Centre Platform
- Cresta
- Dialpad
- Sinch
- Talkdesk
- Webex
Most Innovative Product
- Cresta
- Discuss.io
- FICX
- Mavenoid
Best CX Solution
- LivePerson
- Talkdesk
- Vonage
- Webex
Our People Awards
Alongside our technology prizes, we will celebrate the achievements of CX leaders that have harnessed software to realise impressive customer outcomes within their companies.
In doing so, our hosts Clare Muscutt and Rob Scott will name the winners of the following awards: