Whenever businesses invest in a new method of growth for their organisation, one of the first things they need to consider is customer experience. After all, 89% of businesses are competing mainly on customer experience alone.
However, great CX isn't just an item on your checklist that you need to think about when you're installing new contact centre software or implementing a UC strategy. There is also technology out there that's specifically designed to help you transform your CX approach and deliver more meaningful moments to customers in the years ahead.
So, where's the best place to learn about this technology? At the right events of course!
Vendor-neutral customer experience technology events give today's enterprise buyers, resellers and customers the chance to explore some of the latest innovations in customer satisfaction. Here are some of the conferences, sessions, and expos we think you should attend in 2020 if you want to get a head start on your CX initiative.
1. Call and Contact Centre Expo (UK and USA)
The Call and Contact Centre Expo is one of the biggest CX events in the world. Designed to celebrate customer engagement and facilitate the digital transformation strategies that lead to happier customers, this expo is a must-see for any business. With locations all across Europe and the US, the Call and Contact Centre Expo showcases the latest in customer experience technologies, strategies, and innovations.
Free tickets are available, and in 2019, the Call and Contact Centre Expo proved itself to be one of the biggest events in the industry with everything from state-of-the-art software demonstrations to endless speaker sessions and seminars from market leaders. Attendees heard from the likes of Daniel Ord, the founder of OmniTouch, Meghan Keough from 8x8, and John Finch of RingCentral.
2020's event for London will be taking place on the 18th and 19th of March, at the ExCel Centre. We'd recommend ordering your tickets now to avoid disappointment.
2. Customer Contact Week (Various Locations)
Customer Contact Week, or CCW is another of the best-known customer engagement events in the marketplace today. Designed to bring thousands of customer experience, contact centre, technology, marketing, and operations professionals together, the CCW inspires attendees from around the world to discover what creates the most meaningful experiences for your customers.
At Customer Contact Week, you'll be able to hear about the latest case studies into things like digital and multi-channel customer experience strategies. You can also attend dozens of carefully-crafted sessions to learn more about the marketplace as it stands. Like the Call and Contact Centre Expo, you can expect dozens of high-quality speakers to appear at CCW, and registration is available now!
Keep an eye out for the event that's happening closest to you, as CCW appears in locations around the world.
3. UC Summit 2020 (Everywhere, Anywhere, and Any Time)
One of the biggest issues that any company will have with attending today's customer experience seminars and events, is that finding the time to travel around the globe isn't easy. There are excellent insights to be gained from today's leading CX events, but what if you don't have the money or time to fly around the world? That's where the UC Summit 2020 comes in.