After its debut last year, the CX Awards is back, celebrating the best innovations from across the customer experience space.
Indeed, we’ve cast a wide net to ensure there is something for everyone, with awards for everything from CCaaS to ERP, CRM to RPA, and much more.
After all, CX is a team sport. People from across the business harness tools that pave the way for better customer experiences.
Our CX Awards shines a light on some of the very best of these technologies, with an expert panel of analyst judges – with knowledge that encompasses the entire CX stack.
While we’ll soon announce those judges, the awards categories are ready to see the light of day.
So, without further ado, here is our list of categories for the 2023 CX Awards.
Best CX Solution
Perhaps the most prestigious prize of the bunch, this award celebrates the vendor that demonstrates the best track record in delivering critical customer outcomes through the application of its technology.
Most Innovative Product
Sometimes a solution can redefine its field with either a nifty feature or a game-changing product suite. This prize is ideal for vendors that can offer something nobody else can.
Best Contact Center Platform
With many new entrants – including Microsoft, Google, and Zoom - the contact center space is becoming increasingly suffocated. Yet, some CCaaS platforms differentiate themselves through an excellent feature set. This award spotlights one such almighty vendor.
Best CRM Platform
The CRM market is fiercely competitive. While some may immediately think of Salesforce, it occupies little more than 20 percent of the market – according to the IDC. This category will commend a vendor that stands out in this ferocious battleground.
Best Conversational Analytics Platform
AI is the term on every CX vendor’s lips. Yet, perhaps the most refined CX use case is conversational analytics. Now, vendors are pushing this further, transforming interaction data into fascinating insight. This prize pinpoints one such provider achieving remarkable results.
Best Workforce Optimization Platform
With staff shortages creating many challenges in 2022, WFO came to the fore, allowing operations to engage their teams and push performance further. Recognizing its growing significance in CX, this award spotlights a vendor that exhibits a proven ability to drive positive employee outcomes.
Best Loyalty Management Platform (New!)
Customer loyalty is not dead, but it is changing. Many CX vendors recognize this and are developing new solutions to identify and incentivize loyal customers in new ways. This category celebrates these vendors and will isolate an innovative market leader.
Best Customer Service BPO (New!)
As contact centers come under increasing strain, many businesses are calling BPOs into action to handle contacts and support customer experience transformation projects. This prize lauds one such BPO achieving excellent results in both arenas.
Best RPA Platform (New!)
Every week, there seems to be a new merger or acquisition in the RPA space, with leading vendors striving to strengthen their standing in a growing market. This award recognizes a vendor that is slowly but surely rising above the competition.