TELUS International has partnered with Five9 on the latest incarnation of its CCaaS platform to offer its customers an end-to-end cloud platform with AI insights.
The CX innovator believes the updated platform offering will help to reshape customer support through its advanced omnichannel support, intelligent routing capabilities, and actionable customer insights with next-level personalization.
Five9 has brought with it new customer support and customer interaction solutions to provide "unmatched" efficiency and personalization.
Beth Howen, Chief Transformation Officer, TELUS International, commented on the new partnership: "We are proud to further deepen our partnership with Five9 to continue to elevate our status as global leaders in delivering exceptional customer support that leverages the power of AI.
"Together, our combined expertise will help propel our clients to the forefront of innovation and empower them to meet the growing demands of their customers effectively.
This partnership comes at a crucial time when businesses are looking to reimagine CX in the cloud to achieve more agility and scale while driving performance and cost efficiencies.
Howen continued, reflecting on TELUS Internationals’ capabilities: "TELUS International has a proven track record of delivering outstanding performance metrics, alongside enhanced solutions like Fuel iX, that leverages the power of generative AI to deliver end-to-end CX innovation and AI-fueled intelligent experiences for brands and their customers.
"Undoubtedly, our partnership with Five9 will continue to build on that success."
TELUS Internationals’ CCaaS solution also gives clients a full CX feature set that includes various inbound and outbound dialing support and deep integration with leading CRM and ITSM platforms - such as Salesforce, Microsoft, Oracle, Zendesk, ServiceNow, and more.
TELUS International has partnered with Five9 for over a year, having already co-deployed the TELUS International CCaaS solution for a Canadian financial services company.
The company said it chose Five9 as a strategic global CCaaS partner to bolster the value and CX that it offers global clients and build on its partnerships with Google Cloud and Verint Systems.
In May this year, TELUS International upgraded to the latest version of the Verint Workforce Engagement, which is part of the Verint Customer Engagement Cloud Platform deployed on Google Cloud’s platform.