Talkdesk, one of the leaders in cloud contact centre solutions, recently announced the arrival of Talkdesk Boost for Business Continuity. This solution offers companies access to Talkdesk Boost for free for a total of three months, helping to accelerate the support of remote contact centre staff in the wake of the Coronavirus outbreak.
In emergency situations, companies need a simple business continuity plan that can accommodate staff while delivering higher levels of customer support. The Talkdesk Boost experience expedites the transition process from on-premise solutions to cloud contact centre offerings.
According to CEO of Talkdesk, Tiago Paiva, this update embraces the fact that the contact centre is still the heart of the customer service strategy. In crisis situations, such as the one that we’re facing today with the coronavirus, a contact centre business that can continue to answer questions quickly and conveniently is essential.
Moving Beyond the Traditional Contact Centre
Although many companies have already made the move to the cloud contact centre environment, some are still sticking with their traditional solutions. Unfortunately, traditional contact centres require agents to be active in one central location, linked to a specific desk phone. In some contact centres, these phones, desks, headsets, and so on are shared by various agents on different shifts.
With so many agents in one place, contact centres are generally at a much higher risk of being impacted by things like the coronavirus. The cloud solution provided by Talkdesk will allow those with Cisco, Genesys and Avaya solutions the freedom to let users work from home. This improves security and allows for business continuity.
Talkdesk’s Boost solution helps businesses to make the move to the cloud quickly and easily, so that they can service clients remotely. With Talkdesk Boost to accelerate the digital transformation strategy, businesses can reap other benefits too. For instance, they can augment their existing on-premise tools with intelligent and modern contact centre applications that enhance agent productivity, improve customer experience and increase agility.
Another Fantastic Step Forward for Talkdesk
Talkdesk Boost is just one of the most recent evolutions in the Talkdesk portfolio, offering an easy digital transformation for businesses from all backgrounds. This risk-free approach builds on Talkdesk’s dedicated 20 in 20 strategy to bring 20 new products to the market within the first 20 weeks of this new year.
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Charanya Kannan[/caption]
Charanya Kannan, Talkdesk’s first Chief Product Officer, is on-board to help oversee the program for 20 in 20, including the introduction of the new Talkdesk Boost cloud migration solution, among many others.
Kannan’s newly created leadership role will also allow him to oversee product management, product strategy, engineering, product design, product partnerships and more. Kannan joined the Talkdesk environment as VP of Product in 2018 and was quickly promoted to senior VP of product thereafter. Prior to working with Talkdesk, Kannan also worked in various leadership positions at Oracle, AT&T, and Model N.
Kannan’s appointment to CPO follows the recent announcement that Kathie Johnson would be taking the role as the first Chief Marketing Officer for Talkdesk too. Talkdesk’s C-Suite is now made up of a 40% female staff.
Transforming the Industry
According to the CEO, Talkdesk is planning on “storming the contact centre market” this year with the arrival of a disruptive product line capable of bridging the gap between where customers are today, and where they want to be in the months or years to come. The arrival of the new experts in their C-Suite, as well as the introduction of exciting new solutions like Talkdesk Boost helps the company to continue moving in the right direction to reach its goals.
