Talkdesk has been chosen by Cabify, the leading multi-mobility company in Spain and Latin America, to drive its contact centre across multiple locations.
Talkdesk will supply voice and automation services to Cabify’s team of contact centre agents, to better support and onboard its growing network of drivers.
Cabify allows businesses and individuals to book and manage their rides and deliveries through an easy-to-use smartphone app. Since its launch, Cabify has created self-employment opportunities for hundreds of thousands of collaborating drivers within its worldwide network of eight countries across Latin America and Europe.
Cabify’s main contact centre is based in Colombia, with smaller teams of live agents working from Argentina, Chile, Ecuador, Mexico, Peru and Spain.
Monica V. Marroquin, global head of transnational contact centre, Cabify, said: “We’ve had to face and overcome the biggest challenges in the last year – such as enabling remote work for our agents and supporting international customers from multiple locations.