Talkdesk, the leading cloud contact centre for innovative enterprises, today announced a deeper integration with Zoom Video Communications. The partnership aims to deliver enhanced customer experiences for contact centres.
The integration will allow Talkdesk to help organisations break down collaboration silos and leverage the power of true enterprise-wide teamwork. Thanks to a back-office integration, the Talkdesk and Zoom solution makes call routing frictionless, eliminating the need to switch between applications.
Maximising productivity and increasing customer satisfaction can be achieved through promoting teamwork and knowledge sharing between agents and other teams. With a simple click, agents can access subject matter experts for real-time collaboration to answer customer questions and resolve issues fast and on the first attempt. Combining UCaaS applications from Zoom with the Talkdesk CCaaS solution companies can streamline operations even more, by integrating their cloud investments.
Graeme Geddes, head of Zoom Phone & Rooms, Sales and Go-to-Market, Zoom, said: