Talkdesk has announced a new COVID-19 relief and recovery solution designed to help travel and hospitality companies ready their contact centres in preparation of the surge of customer demand.
Talkdesk Vacation Now transitions contact centres to the cloud in as little as 24 hours and equips agents with best-in-class tools to work from anywhere.
Tiago Paiva, chief executive officer, Talkdesk, said: “Customer experience has never been more important than it is now, as customers look to the brands they love and trust to help them reset, refuel and restart their lives. As consumers prepare to leave their homes to visit loved ones, see the world and celebrate life again, Talkdesk will be there to help the travel and hospitality industry deliver fast, personal experiences for every customer.
“By reducing friction and decreasing the time it takes to address customer queries, Talkdesk Vacation Now helps travel and hospitality companies reimagine the traveller experience to get people out and about faster.
Marco Racanelli, Customer Intelligence and Operations, trivago, added: “Talkdesk is simple to use and tailor to our needs, which enables us to streamline our processes, making our agents’ jobs easier.