This Wednesday, Talkdesk, a leading cloud-based customer experience (CX) solutions provider, introduced no-code and low-code tools for creating custom contact center systems.
The firm is debuting Automation Designer and Workspace Designer into its Talkdesk Builder suite. The solutions also provide a self-service platform for designing bespoke customer experience hubs with various integrated applications.
The new Talkdesk solutions significantly improve a business' flexibility with easy-to-use pipelines. Talkdesk's new tools allow a company to adapt its CX infrastructure to reflect changing expectations.
Today, we introduce Talkdesk Automation Designer™ and Talkdesk Workspace Designer™. 🤩
The latest additions to the Talkdesk Builder suite, these tools enable organizations to easily develop and customize their #CX with clicks, not code.
Learn more 👉 https://t.co/GC48GbGCri pic.twitter.com/u70Xk9AaGN
— Talkdesk (@Talkdesk) November 16, 2022
The new Talkdesk tools also help an end-user overcome talent and resource constraints by implanting artificial intelligence (AI) networks.
The integrated AI network provides Talkdesk developers with a simplified production pipeline. The AI infrastructure helps designers overcome common production hurdles like increasing software development costs and shrinking developer talent pools using automation.
Charanya Kannan, the Chief Product, Engineering, and Customer Officer at Talkdesk, explained that currently, many organizations are attempting to reorganize their contact center and CX structure through technical innovation. Although, many developers are facing consistent hurdles that Talkdesk can help overcome.
She also added:
Through our Builder portfolio and new tools like Automation Designer and Workspace Designer, Talkdesk is creating smarter ways for them to eliminate the barriers to contact center customization and bypass expensive, lengthy development cycles. Now they can achieve their CX goals faster while also outpacing the competition.
What is on Offer?
Automation Designer by Talkdesk is a "point-click-publish" tool for frontline workers wanting to design tailor-made AI-powered customer communication systems. The application also requires no coding experience enabling developers of any expertise to create deep CX services.
Automation Designer provides a simple production pipeline for creating CX workflows covering various customer and internal challenges.